Privacy Policy

What Personal Information do we hold and process?

We may collect and process personal data about you. Personal data, or personally identifiable information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data). We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, maiden name, last name.

• Contact Data: includes billing address, email address, company name, website.

• Financial Data: includes VAT number (optional) and Company Registration Number (optional).

• Transaction Data: includes details when you place an order and other details of products and services you have purchased from us.

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site or the Services.

• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data: includes information about how you use our Site and Services, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site and Services (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Special Category Data: We do not collect, store and/or use special category data about you. This means details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.

How do we collect personal data?

We use different methods to collect personal information from and about you including via:

• Direct Interactions: You may provide us your Identity, and contact details when you fill in Contact Forms from a post or page or correspond with us by post, phone, email or otherwise. This includes personal data you provide when you register to use our Site or to receive our Newsletter, create an account to use our Site or Services, request marketing to be sent to you, search for a product or place an order on our Site, social media functions on our Site, promotion or survey, give us feedback or report a problem with our Site or Services.

• Purchases: When you make purchases via our Site, or register for discounts and offers, we may require you to provide your Identity, Contact, Email, Name, Phone Number, Financial and Transactional data.

• Automated Technologies and interactions: When you interact with our Services, Sites or emails, we automatically collect Technical Information about your device, browsing actions, Location Data and Usage Data. We collect this personal data by using cookies, server logs, pixels, and similar technologies about your device, and your use of our Site and Services.

Personal data we collect from other resources?

We work closely with third parties (including, for example, payment and delivery services, advertising networks, analytics providers, search information providers) as set out in detail in our Third Party Supplier List (which you can get by contacting us directly) and may receive the following personal data about you from them:

• Google Analytics 4 The website uses a minimal build of Google Analytics, a service which transmits website traffic data to Google servers in the United States and allows us to notice trends to improve the user experience on our website. This minimal build processes personal data such as: the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local time zone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country, region, and city. You may opt out of this tracking at any time by activating the “Do Not Track” setting in your browser. In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data centre or server. Users can learn more by consulting Google’s official documentation. In order to understand Google’s use of Data, consult their, partner policy and their Business Data page.

• Contact, Transaction and Financial Data: We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

• Technical Data: from analytics providers, advertising networks, Third Party Newsletter services providers and search information providers such as Klaviyo, Google Tag Manager, Google reCAPTCHA and Hotjar

Why do We Hold and Process this Information?

We have a legal basis to process your personal information which is as follows:

• To process your sales orders (ie to perform a contract with you), to take steps at your request prior to entering into this contract and for the management of your account (including processing payments) and our relationship with you and communicating with you.

• For our internal business purposes, which may include processing for the purposes of: investigating and responding to enquiries and complaints, obtaining credit references and checks, debt collection, record keeping, research, reporting and statistics, product development, protecting our rights, property and that of others.

• For the provision of direct marketing communications in respect of our own products where you have consented to this or where you have not objected and we are marketing similar products to those which were the subject of a previous sale or negotiation for a sale with you.

• Your agreement to have your personal data used for direct marketing is optional and you may opt out at any stage by contacting us on info@motaclan.com, via the unsubscribe button on any electronic marketing material you receive, or by telephone on 0121 356 3003.

How Do We Use this Information?

We use your personal information as for the reasons above and for the following reasons

• To maintain our relationship with you as our customer
• To process orders, and provide agreed goods to you
• For invoicing, processing payments, setting up and managing your account
• For communications with you – such as responding to information requests and enquiries
• To maintain records, statistical analysis, internal reporting and research purposes
• To ensure data security and to provide you with access to secure areas of our Website
• To notify you about changes to our products or prices
• To organise delivery of your order
• To investigate any complaint you may have
• To provide evidence in any dispute between us
• To obtain credit references and/or checks, for debt collection, fraud detection, prevention and risk management purposes
• To protect the rights, property and/or safety of Motaclan Limited, its personnel and others
• We may also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

How long do we keep the information?

We will not hold on to any personal information for any longer than is reasonably necessary for the purposes for which this information is collected. When determining the relevant retention periods, we take into account factors such as

• Legal obligation under applicable law to retain data for a certain amount of time (eg: for inland revenue purposes)
• Any potential or actual disputes

How Do We Share this Information?

Unless we have your express consent, we will not sell, rent, trade or share any personal information which we hold except that:

• We may disclose information which is held by us where required to do so by law or in connection with legal proceedings
• We may disclose statistics to third parties, save that such statistics will not include information that identifies particular individuals
• We necessarily must send credit/debit information to the appropriate credit card company when we process payment for sales
• We must necessarily disclose name and address information to those supplying any goods purchased.
• We may disclose information to third party partners, such as Klaviyo, GA4, Google Tag Manager, and hotjar in order for them to assist us in providing you with marketing information
• We may disclose information to third party loyalty schemes that you are enrolled with so that they can verify your membership and handle your personal information in accordance with the terms and conditions applicable to that scheme.
• We may disclose information to our professional advisers – accountants, auditors, lawyers or similar – when we ask them to provide us with advice

Third party links & use of information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Cloudflare, Cloudflare Bot Management

Our Website use Cloudflare for Bot Management and malicious bot protection. Cloudflare also used for traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all the traffic through Our Website, i.e., communication between this Website and the User’s browser, while also allowing analytical data from this Application to be collected. It may collect identifying data, Contact Data, Technical Data and Usage Data You can learn more about Cloudflare and read its privacy policy at https://www.cloudflare.com/en-gb/privacypolicy/.

How do we protect your privacy?

We use reasonable security measures on our website to protect the personal information that you give us, including SSL (Secure Socket Layer) standard encryption technology which encodes personal data that you send to us via our website.

However, the internet cannot be guaranteed to be secure, so, while we take all appropriate technical and organisational measures to safeguard your personal information, please note that all information which you submit must be at your own risk.

We maintain security procedures in order to prevent unauthorised access – this is why we may ask for proof of identity before disclosing personal information to you. All electronic personal data is stored remotely at a secure data centre and fully encrypted. The offsite back-up of this data is again fully encrypted.

Your Rights

1: The Right of Access

You have the right to obtain a copy of your personal information and other certain information about how it is used (as per this privacy notice, including, purpose and legal basis on which this information is processed, how long it is retained and the source by which this information was obtained).

This right is so that you are aware of and can verify that we are using your personal information in accordance with the relevant data protection laws.

We will require to verify your identity in order to process any such request.

Under certain circumstances, such as when a request is manifestly unfounded or we have received an excess of repetitive requests from yourself, we have the right either to refuse to comply or to require a fee prior to compliance.

2: The Right to Erasure

This right is also termed as the Right to be Forgotten. This means you can request the deletion of your personal data when there is no longer any necessity for us to keep this or if its use is unlawful. There are exceptions to this right as, for example, where we need to keep this information in defence of a legal claim.

3: The Right to Rectification

You have the right to ensure that your personal information is accurate and current and may ask us to take reasonable measures to correct any errors.

4: The Right to Object

You have the right to object to certain types of processing including, for example, the receipt of direct marketing communications, and on receipt of any such objection we will remove your details from this type of processing. We will be allowed to continue to process the personal information if we can demonstrate legitimate grounds which take precedence over your rights.

5: The Right to be Informed

It is your right to be provided with clear, transparent and easily understandable information about how we collect and process your personal information. That is the purpose of this privacy statement.

Age of users

Our services are not aimed at children under 13 years. We do not knowingly collect information from children under the age of 13. If you have not reached the age limit, do not use the services and do not provide us with your personal information. If you are a parent of a child below the age limit and you learn that your child has provided Motaclan Limited personal information, please contact us at info@motaclan.com and insist on exercising your rights of access, correction, cancellation and / or opposition.

Cookies

A cookie is a small amount of date which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you but other sites. Cookies record information about your online preferences. You can set your computer to reject cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For further information on cookies please visit our page cookies policy or www.aboutcookies.org

Contact Us

For further information regarding these rights, this specific Privacy Statement or to make any complaints please contact us on info@motaclan.com. Please then provide us with as much information as possible to help us identify your request and please specify exactly what you require us to do and the reason for this. We may require additional information to identify you and if you do not or cannot provide sufficient for this purpose we may refuse to action your request.

We will aim to respond to your request within one month of receiving it but may extend this by an additional two months if your request is sufficiently complex or there are a number of requests.

If after contacting us you are still unhappy, you may complain to the Information Commissioner – all contact details are available on ico.org.uk.

Motaclan Limited

Units 14-15 Erdington Industrial Park

Chester Road

Birmingham

B24 0RD

United Kingdom