Fast, Reliable Delivery for Classic Vehicle Parts

International Delivery

We ship to Europe and Globally every day.

• Fully tracked and delivered between 3 and 15 working days outside of the UK (subject to customs clearance and local delivery facilities).
• Some products may incur additional delivery charges due to their size rather than their weight. Where this applies, we’ll always contact you before dispatch to agree any additional costs.

Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the UK.

These are set by the Customs Authority of the destination country and are beyond our control. It is the customer’s responsibility to pay them.

Oversized & Fragile Parts

Some products require specialist handling due to their size rather than their weight and may incur additional delivery charges due to their size rather than their weight.

Where this applies, we’ll always contact you before dispatch to agree any additional costs.

Examples include:

• Bumpers
• Body panels
• Glass and windscreens
• Large exhaust systems
• Other oversized components

Customs, Duties & Taxes

All products and parts on our website are shown with their prices exclusive and inclusive of UK VAT (currently 20%).

For deliveries outside the UK:

• UK VAT is not charged
• Your country may charge import duties, VAT or customs fees
• These charges are set by local authorities and are payable by the customer
• We are unable to advise on the amount charged*

USA Customers please note: shipments of any value to USA may now be subject to import duty/tariff charges which is collected by the shipping carrier.

*Motaclan Ltd cannot advise on, or be responsible for, any Customs or Import Duties or Taxes that are subsequently imposed on your order once it arrives in your country. Please confirm what extra charges your order is likely to incur before confirming the order with us.

FAQs

What happens if my item arrives damaged?

Please inspect the goods upon receipt and report any damage within 2 days, including photographs where possible.

Why does delivery cost vary so much between parts?

We do not hide delivery costs within our product prices.

Instead, shipping is calculated based on the actual size, weight and destination of your order, ensuring you only pay the true cost of getting your parts delivered safely.

Who pays for return shipping?

Unless the item is faulty or supplied incorrectly, return shipping costs are the responsibility of the customer.

Will original delivery charges be refunded?

Original delivery charges are handled in accordance with our Returns Policy and consumer rights legislation, you can find details here.

Why can’t certain products be shipped overseas?

Some products cannot be shipped internationally due to courier, airline or customs restrictions. This typically includes aerosols, paints,solvents,adhesives,batteries,airbags,oils,fluidsandotherhazardousorrestrictedgoods.

What happens if nobody is available to accept delivery?

Options may be offered by your courier when your item is out for delivery. See their contact (email or SMS) for details.

Can I change my delivery address after ordering?

If your order hasn’t been dispatched, call 0121 356 3003 and we’ll do our best to update your delivery address. Available Mon to Fri, 8:30am to 5:00pm.

Do you deliver to Northern Ireland?

Yes. Delivery costs will be shown during checkout, but timescales might be a little longer.

Do you deliver to the Scottish Highlands and Islands?

Yes, although additional transit times and charges may apply due to carrier surcharges.

Can my order arrive in multiple deliveries?

No. We send out all shipments in one go, unless already agreed with you to dispatch separately to avoid delays.

Will I receive tracking information?

Yes. Where available, tracking details will be sent by email once your order has been dispatched.

My tracking hasn’t updated. What should I do?

Tracking information may take up to 24 hours after dispatch to become active. If there is no update after this period, please contact us.

My order shows as delivered but I haven’t received it.

Please check with your household, neighbours and any nominated safe places. If you still cannot find the parcel, contact Royal Mail or the courier first. If you need further assistance, please contact us.

How long will delivery take to international locations?

It should usually take between 3 and 15 working days outside of the UK (subject to customs clearance and local delivery facilities).

Can I request a specific delivery date?

Unfortunately, we cannot guarantee delivery on a specific date. If your order is time-sensitive, please contact our team before placing your order and we’ll advise on the available delivery options and estimated delivery times.

Can I collect my order instead of having it delivered?

Yes. If you would like to collect your order, please call us on 0121 356 3003 (sorry was can’t yet accept collection orders online). Our team will be happy to advise when your order will be ready and arrange collection.

Address:

Units 14-15, Erdington Industrial Park, Chester Road, Birmingham, B24 0RD.

Available collection times (following confirmation):

9am – 4.30pm Monday to Friday.

I’ve placed an order – can I add additional items to it before it ships?

Possibly. If your order has not yet been picked, packed or dispatched, we may be able to add extra items. Please call us on 0121 356 3003 as soon as possible and we’ll do our best to help. Additional delivery charges may apply depending on the size and weight of the items added.

Available Mon to Fri, 8:30am to 5:00pm.